FAQ’s
Everything you need to know to plan your stay and make the most of your time in Nicaragua.
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Yes. A 4x4 vehicle with adequate ground clearance is required year-round to access our homes in Balcones de Majagual. While the newly paved Costanera highway makes getting to San Juan del Sur easier than ever, the community's internal roads remain unpaved, with some steep sections. Having your own vehicle also gives you the freedom to explore nearby beaches, surf spots, and restaurants. Four-wheel-drive rentals are widely available, and we can help arrange competitive rates through trusted local providers, with pickup at the airport or in town.
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No, and that's part of what makes it special. Balcones de Majagual is a gated residential community surrounded by tropical forest. Each home is independently owned, with its own character, architecture, and amenities. Rather than a conventional resort experience, you'll enjoy the privacy and independence of your own home, immersed in nature, with access to shared community facilities where applicable.
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You have two main options: Managua, Nicaragua (MGA), approximately 2.5 hours away, or Liberia, Costa Rica (LIR), approximately 2.5–3 hours away, depending on border crossing times. If arriving through Costa Rica, rental vehicles generally cannot be driven across the border. Private transfers and shuttle services are available, and we can help you explore transportation options
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Welcome to the jungle! Balcones de Majagual is surrounded by tropical forest and home to an incredible variety of wildlife, including howler monkeys, tropical birds, lizards, and other creatures. Unlike conventional resorts, the community embraces its natural environment and avoids heavy pesticide use. This means insects and other jungle residents—including spiders, scorpions, and occasionally tarantulas—may be encountered. Our homes feature screened living spaces designed to encourage natural airflow while helping keep insects outside. For nature lovers, the sights and sounds of the jungle are among the most memorable parts of staying here.
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Yes. International visitors need a valid passport, and entry requirements depend on nationality. Nicaragua generally requires passports to have at least six months of remaining validity. Many visitors can obtain a tourist card upon arrival for approximately $10 USD, although visa requirements and entry fees may vary. We recommend confirming current requirements with your airline and the relevant immigration authorities before travelling, particularly if entering through Costa Rica.
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Yes! US dollars are widely accepted throughout Nicaragua, particularly in tourist areas such as San Juan del Sur. Change is often provided in Nicaraguan córdobas, the local currency. Bring smaller denominations in good condition, as damaged bills may not be accepted. ATMs are available in San Juan del Sur, and credit cards are accepted at many restaurants and businesses.
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San Juan del Sur is approximately 12 km from Balcones de Majagual. Thanks to the paved Costanera highway, the drive typically takes less than 15 minutes, depending on road conditions and your home's location within the community. It's easy to head into town for groceries, restaurants, shopping, or nightlife, then return to the tranquillity of the jungle.
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You're in a fantastic location for exploring Nicaragua's Pacific coastline! Several beautiful beaches are nearby, including Playa Majagual and Playa Maderas, one of the region's most popular surf destinations. The nearest beaches are approximately 600 metres to 1 km away, depending on your home's location. Walking is possible for those comfortable with steep terrain, although most guests prefer to drive, particularly for the uphill return. Whether you're an experienced surfer, learning to catch your first wave, or simply looking for a quiet beach, there's plenty to explore.
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Yes. Our homes include fresh bed linens, bath towels, and beach towels. Cleaning services are also available, with schedules varying by property and length of stay. Please refer to your home's listing for specific details.
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Swimming pool arrangements vary throughout Balcones de Majagual. Some homes feature private pools, while others share pools with neighbouring properties. Each home is independently owned, and its individual listing clearly identifies the pool facilities and access available to guests.
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Yes. Balcones de Majagual is a gated residential community with 24-hour security. Our homes also offer secure parking, providing peace of mind while you explore the surrounding beaches and coastline.
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Absolutely! Our local Nicaraguan guest representative is available throughout your stay to answer questions, provide local recommendations, and assist with any concerns. Check-in is arranged virtually, with convenient assistance available by text. We're happy to help you make the most of your time in Nicaragua.
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All homes use standard three pin North American electrical outlets.
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Balcones de Majagual is designed to reduce its impact on the surrounding environment while still providing comfort. Hot water is solar-heated, septic systems are bio-microbial, and some homes include reverse osmosis water filtration. Homes are positioned to capture natural breezes, reducing the need for air conditioning.
We do not use heavy pesticides. Many large-scale hotels rely on chemical spraying to eliminate insects, which impacts the surrounding ecosystem. Here, wildlife is part of the environment. Monkeys, sloths, parrots, and other species move freely through the area. The trade-off is that insects and small reptiles are also present.
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Yes. This is a tropical environment within an active wildlife corridor. While homes are designed with screens and we do our best to manage interiors, insects may occasionally be present. Guests may also encounter lizards, and less commonly, species such as tarantulas or scorpions.
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Nicaragua is generally considered safe for travellers, and the people are known for their hospitality. As with any destination, we recommend using common sense. Avoid walking between beaches at night, do not carry large amounts of cash, and avoid driving on major highways at night due to truck traffic. Drugs are illegal in Nicaragua, and penalties are strict. There are no exceptions. We recommend exercising the same level of awareness and caution you would in any country.